Frequently asked questions

  • Sugar Wrought is located in Bridgeville, PA. and serves the greater Pittsburgh area.

    Please feel free to inquire if you are outside these areas.

    Pickups are available in Bridgeville and with limited availability in Mt. Washington, Pa.

    Sugar Wrought is not a store front at this time.

  • The best time to reach out is Monday through Thursday between 9-5.

    With most orders taking place Friday through Sunday, please allow extra time for a response on weekends.

  • For custom, detailed, and/or fondant cakes, a minimum of 2-3 weeks is preferred.

    Being a team of one, last minute orders may be filled based on availability and choices may be limited.

    As a general rule, the earlier you are able to reserve, the better.

  • Orders can be placed by sending a message HERE. Please include any information about your cake or event that may be helpful

  • Costs are dependent on the number of servings, flavor and fillings, and complexity of design.

  • Flavors and fillings can be found HERE

  • Yes! Delivery is recommended for tiered and/or custom fondant cakes. All deliveries are subject to an additional fee based on location and limited to availabilty.

  • Yes! To inquire about a wedding consultation, please fill out the form on the Weddings page to start the process.

  • Cash, Check, Credit cards and Venmo are all accepted.

  • Terms and Conditions of Sale:

    1. All orders require a non-refundable, 50% deposit to confirm and reserve space.

    2. The balance of payment is due on or before the date the order is fulfilled.

    3. 100% payment is required if the order is placed within one week of fulfillment.

    4. For weddings and custom orders over $300, deposits are non refundable. Final payments must be paid in full within 2 weeks of event date.

    5. For cancellation of custom orders, for any reason:

    -Deposits will be forfeited if cancellation occurs 14 days or less from the event.

    -Cancellations occurring 14 days or more from the event will be issued a gift card for future use in the amount of the deposit.

    Terms and Conditions

  • Handling

    At pickup or drop off (when possible), it is policy to look over the order to make sure everything is correct (details, spellings, etc). Minor corrections can be made at pickup. This process is considered acceptance of the product and no refunds will be issued in regards to the appearance afterwards.

    Fondant may contain skewers, toothpicks, wires and/or supports. Please note placement of these items and remove them before cutting / serving. All tiered cakes have wooden and or plastic dowels as well. Some decorative elements (dragee’s, flowers, etc.) are not edible and should be removed before serving. Sugar Wrought is not responsible for any injuries / damages sustained as a result of these items not being removed.

    Carry your cake with both hands under the center of the board to keep it level and supported. Carrying by the sides of the board or box can cause the fondant/icing/board to bend, flex, and/or crack.

    Transporting

    Pittsburgh streets are NOT delivery friendly. Please use the following precautions.

    It is best to transport your cake on a flat, level surface of a floorboard or in the back of a van, SUV, or hatchback. Seats and laps are not level and thus highly discouraged. Trunks are also discouraged due to potential heat.

    On warm days it is imperative that the vehicle have air conditioning and be cool once the cake is picked up. Prolonged exposure to heat can cause the icing to melt and cakes to slide or fall.

    Remove any loose objects that can slide, roll, or fall into the cake.

    DRIVE SLOWLY. Use caution when stopping and starting, turning corners, and on the Pittsburgh hills. Sudden changes in speed or direction can affect the solidity of the cake and cause shifting or falling.

    Storage / Displaying

    It is recommended to keep cakes refrigerated until at least 1 hour before the event start.

    Cakes should be displayed on a level surface away from direct sunlight and/or heat. All icings and decorations are very susceptible to heat, moisture, and weather. Prolonged exposure to these elements can cause cracking, melting, condensation, etc and can weaken the structure of the cake.

    Outdoor settings are unpredictable and Sugar Wrought is not responsible for damages cause by weather and/or improper display.

    Once your cake has been picked up or delivered by Sugar Wrought to your event, Sugar Wrought’s ownership will end.

    Sugar Wrought is not responsible for any damages that may occur due to improper handling, transportation, or display of cakes. Additionally, Sugar Wrought is not responsible for correcting said damage or issuing refunds once our ownership ends.

For inquiries, or to place an order, please get in touch below